Printer Servicing & Support
Established in 1985, our longevity is a result of delivering excellent products and services to businesses throughout Norwich and Norfolk.
We provide a complete range of contract and non-contract maintenance and support packages to ensure all you have to do is press PRINT!
Our average service call response time is under four working hours. Our skilled and experienced technicians carry many spare parts on their vehicles, which ensures that the vast majority of service calls are completed in a single visit.
If you need support, call now on 01603 861363.
We provide servicing and support for most leading brands of printers and copiers including Kyocera, Utax, Olivetti, Develop, Konica Minolta, Ricoh, Rex Rotary, Nashuatec, Samsung, Panasonic, OKI, Epson and Hewlett Packard.
Monthly or Quarterly Service Agreement
Our service agreements are charged based upon the number of pages printed. That way you only pay for what you use!
The maintenance agreement includes:
- All toners, drums and developers
- Rapid response for on-site servicing
- Replacement parts for lifetime of device
- Telephone support
- Priority emergency call-out
- Remote administration – our metering system automatically reports meter readings, machine status and consumable levels
- Loan machine if original is removed for repair
Monthly or quarterly charge (depending on level of use) is based upon a fixed amount multiplied by the number of pages printed.
Remote monitoring
Included within our standard maintenance package is the remote monitoring of your devices whereby we monitor meter readings, consumables levels, and the status of your networked devices.
The monitoring of devices also lessens your day-to-day administration and ensures that you receive consumable supplies in good time…so you should never run out of toner.
An added advantage of our monitoring is that we can, if requested, monitor other print devices on your network and therefore build up a picture of usage and advise you on the suitability of existing equipment.
Non contract service and workshop charges
If your equipment is not covered by an agreement then there is a call-out charge of £68.50 + VAT which covers travel and administration. Labour is charged for at £15.00 + VAT per 15 minutes (in 15 minute increments).
Workshop labours charged at £38.50 + VAT inclusive of 30 minutes labour. Excess labour is charged at £15.00 + VAT per 15 minutes.
We provide servicing and support for Ricoh (including Rex Rotary, Gestetner and Nashuatec) and Riso manufactured digital duplicators.
Annual maintenance agreement
Our annual service agreement provides easy budgeting of your devices servicing costs.
It includes:
- Telephone support
- Priority call-outs and labour
- Replacement parts for the lifetime of the device
- Loan machine if original is removed for repair
Time and Materials Agreement
- Call-out (including travel) – £68.50 + VAT
- Additional 15 minutes therafter – £ 15.00 + VAT
Remote Support
If you require prompt assistance with the reconfiguring of your equipment or computers, the loading of print/scan drivers, or the resolving of IT related issues, then we may need to log in remotely to one of your supervised PC’s to perform these tasks.
Unlike some companies we do not insist that you have network support as a compulsory, additional charge to the equipment maintenance package…you simply pay for the remote support as and when needed.
There is a basic charge of £40.00 + VAT which includes the first 15 minutes of this support, with excess labour charged at £15.00 + VAT per 15 minutes (charged in 15 minute increments). Norfolk Copiers Technical Support currently use TeamViewer to remotely access your PC. By downloading remote support you confirm your agreement to these charges.
If, in rare cases, we are unable to resolve the issue through remote support and a site visit is required then site visit charges will also apply.
Please follow the instructions given by the technical support engineer, and only download TeamViewer when instructed to do so.
End User Tips
The following FAQs are available to answer any printing and copying issues you may have.
1. Paper Storage & Reducing Paper Curl
Q: What is causing our printing to curl?
Technical: Mostly it is a quality issue but poor storage of paper, before it’s used, can create a few problems too. Paper should be stored in a dry location, away from the cold and damp. If paper is stored in older buildings then, sometimes cool air and rising damp can become a problem over time. It’s worth checking paper storage a few times a year, especially in winter.
Q: What paper type appears to cause the main issues?
Technical: We have had some known issues with some cheaply produced papers. We have also found a few problems with some coated papers when they are used for high volume tasks and over a long period of time.
Q: Is there a pattern to the type causing the issues?
Technical: Generally, we have found paper curl tends to happen more on A3 paper and is caused by the paper not being discharged properly.
Q: Have you had many people ask for advice about paper types?
Technical: We have been asked, although, in general, most systems are compatible with a wide variety of paper/media types and grades. We do not recommend a specific make of paper as there are complex quality issues to be taken into account, due to the different types of materials available. Ignoring these factors could lead to unforeseen problems such as mis-feeds, paper jams, poor quality print and copy appearance and even damage to the inner workings of a machine.
Q: What other issues do the “wrong type of paper” cause?
Technical: The paper curls and blocks the exit unit and causes jams. There can sometimes be issues with toner not fusing correctly on coated papers so you might end up with unsightly banding or colours not being very strong.
Q: What would be your advice to customers to prevent this sort of thing happening in future?
Technical: We advise customers to check the sort of paper that is being fed through the machine, making sure that the correct paper type is selected, that the paper is positioned correctly and to run good quality A3 90-100gsm paper (where issues occur in A3). So far these recommendations appear to correct problems customers may have where their low throughput of A3 paper causes issues.
2. Email Printing Tips
Have you noticed that text on an email is mostly black and that the only colour on the screen may be a blue hyperlink email address or coloured logo at the bottom of an email. If you print this you could be charged the full cost of a colour page on your printer!
TOP TIP: If you have to print an email why not default your printer to black only. You’ll make your colour toner go much further and you’ll only be charged for black toner! Have you also noticed that most emails now carry a privacy notice as a footnote which might mean you end up printing 2 pages with only the privacy notice on Page 2?
3. Printing from Tablets and Smart Phones - Some of the Technologies Available
To use an AirPrint™ compatible printer users have to connect to a printer on a local Wi-Fi network and it must be connected to the same network as an iOS device. The AirPrint™ printer is selected from an app – many are free to install.
Google Cloud Print works on mobile phones, tablets, Chromebooks, PCs and any other web-connected device a user wants to print from. Printers are managed from the Cloud making it easy for anyone, wherever they are, to find their nearest printer. Simply register with Google Cloud Print using a feature of Google Chrome.
Olivetti and Develop machines support PageScope™ Mobile App, available as a free download for both iOS, Android and even Windows devices to connect to these MFPs using Wi-Fi. It enables users to print documents and images as well as import scanned data and even supports QR Code scanning and NFC.
On some of the new models there is a special area allowing connection when a mobile touches it, or is brought within a few centimetres of it.
Partners such as YSoft and PaperCut provide software for authentication and data security. Their software includes a number of modules such as Print Roaming (or Follow-Me Printing), Mobile Print and Rules Based Printing using a web link that users can access tenable printing which removes the risk of incoming viruses.
Many MFPs feature Network Cards and Licence Kits which give a choice of options for printing or creating a Wifi “Hotspot”, where Wifi is not standard. Users can email directly to the d-Color MF range and print out attachments, which could be PDF, XPS, DOCX, TIFF, PNG files etc. It’s also possible to scan straight to Word, Excel or PowerPoint and can take advantage of OCR functionality.
All You Have to Do is Press Print
Our great selection of multifunction printers from leading brands come with flexible ownership options and complete servicing packages to match.
Contact us today for a quote
Servicing & Support
We service & maintain printers. Our technicians carry many spare parts & typically rectify issues in a single visit
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Make Office Printing & Copying Simple
Buy, Rent or Lease
Make Office Printing & Copying Simple
Servicing & Support
Special Offers
Buy, Rent or Lease